Privacy Policy

This policy explains what personal data ORA Egypt collects through this website, why we collect it, and how it is handled.

What we collect: when you submit a contact, register-interest, ZED Sports Club enquiry, or property-finder form, we collect the details you provide — name, email, phone, message, and the destination or membership tier you asked about — along with the page you submitted from and, where present, campaign parameters from the link you followed.

How we use it: submissions are stored in our systems as a capture record and passed on, one-way, to our CRM (Salesforce), which is our system of record for following up on your enquiry. Our sales and customer-care teams work from Salesforce, not from this website.

Technical safeguards: we do not store your raw IP address — it is hashed with a salted algorithm before being saved, so it cannot be reversed to identify you. Your submission is also checked against automated-spam signals before it reaches our systems.

Retention: capture records that have been successfully passed to Salesforce are anonymized after a limited retention period. Salesforce retains your enquiry under its own data-handling policy for as long as needed to service your request.

Your rights: you may ask us what data we hold about you, request a correction, or request deletion by contacting us using the details on our Contact page. We will action requests that concern data held on this website's systems directly, and forward requests concerning your Salesforce record to the team responsible for it.

Changes: we may update this policy as the website or our data practices change. The version published here is the current one.

This page is a working draft describing current practice and is pending formal legal review.